Plug-in to create tickets on Freshdesk directly from AwareIM apps.
This plug-in is written in Java which works at server side. It takes input from AwareIM BOs for Subject, Description, Email, Priority, Status and Attachment along with your Freshdesk credentials (API Domain/API Key) and generates a ticket on Freshdesk. It can be enhanced to include any other functionalities provided by Freshdesk APIs like displaying the support tickets in AwareIM apps itself and many more. Implementation is seamless and quick and compatible with all AwareIM versions.
Want to see it working live?
Please send an email to Manoj Pipersania at firstname.lastname@example.org if you want to browse the sample app. We will send you the Java file(.war) for implementation along with instructions. We can also help if you want to extend it to include other fucntionalities as well. Thanks for showing interest!
Please be rest assured that your test data will never be used and viewed.